Website and consumer terms
Terms of Use
Effective and last updated September 14, 2026
Please read these Terms carefully. They include warranty disclaimers, limits on liability, binding individual arbitration and a class-action waiver. Business and workforce users must also accept the Platform EULA.
1. Acceptance and eligibility
These Terms form a binding agreement between LuxWell Solutions LLC, doing business as LUXEO Reserve (“LUXEO,” “we,” “us” or “our”), and each person who visits LUXEOreserve.app, uses a LUXEO-powered booking or account experience, receives LUXEO-enabled communications or otherwise uses our consumer services (the “Services”). By using the Services, you agree to these Terms and our Privacy Policy. You must be at least 18 and legally capable of contracting, or use the Services with a parent or legal guardian’s involvement and consent.
2. LUXEO and participating businesses
LUXEO provides technology to independent spas, wellness businesses, medical-aesthetic practices and other participating businesses (“Businesses”). Unless expressly stated, the Business—not LUXEO—provides and is responsible for each booked product or service, professional advice, personnel, licenses, availability, pricing, deposits, cancellation and refund decisions, taxes, safety and customer care. Displayed Business policies form part of your transaction with that Business. LUXEO is not a healthcare provider and does not provide medical advice, diagnosis or treatment.
3. Accounts and transactions
You must provide accurate information and use only contact details and payment methods you are authorized to use. You are responsible for protecting credentials, codes and devices and for account activity. We may reject, cancel, hold or review transactions to prevent fraud, comply with law or protect users and Businesses.
Availability and prices may change until confirmation. Taxes, fees, service charges, gratuities, deposits and cancellation terms will be disclosed in the applicable flow. You authorize presented charges and lawful charges under clearly disclosed cancellation, no-show or deposit policies. Refunds are governed by the Business’s policy and applicable law. Dynamic prices and offers may vary by date, time, location, demand, capacity, eligibility and other disclosed factors.
4. Communications and SMS
By providing contact information, you authorize operational communications related to your inquiry, booking, payment, security or account. Where you separately consent to marketing, you may receive promotional communications using automated technology. Consent to marketing texts is not a condition of purchase. Message frequency varies; message and data rates may apply.
Reply STOP to cancel SMS and HELP for assistance. Carriers are not liable for delayed or undelivered messages. One opt-out confirmation may be sent. You may later opt in through an approved process. Transactional messages necessary to a requested service may continue where permitted. Do not send card numbers, passwords, authentication codes or medical details by ordinary SMS.
5. Acceptable use
You may not use the Services unlawfully or fraudulently; impersonate another person; interfere with operation or security; access another account; scrape or harvest content or data; use bots to reserve inventory; reverse engineer or probe the Services; upload malware or unlawful content; send abusive or unconsented messages; infringe rights; evade restrictions; or use the Services to build, benchmark or train a competing product. We may suspend access and preserve or disclose information where reasonably necessary for security, safety, rights protection or legal compliance.
6. Intellectual property and AI
The Services, brands, software, designs, content, workflows, compilations and related intellectual property belong to LUXEO or its licensors. We grant a limited, revocable, nonexclusive, nontransferable right to use the Services for lawful personal transactions. Feedback may be used without restriction or compensation. You represent that submitted content is accurate, lawful and noninfringing.
AI or automation may provide recommendations, summaries, availability, service matching or other output. Output may be inaccurate or incomplete and is not medical, legal or financial advice. Do not rely on automation for an emergency or consequential health decision; confirm important information with the Business or a qualified professional.
7. Third-party services
Payment processors, carriers, identity services and other providers may apply separate terms. Links and integrations do not imply endorsement. To the fullest extent permitted by law, LUXEO is not responsible for third-party content, products, acts, security or availability.
8. Disclaimers
To the fullest extent permitted by law, the Services are provided “as is” and “as available.” LUXEO disclaims all express, implied and statutory warranties, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy and uninterrupted availability. LUXEO does not warrant any Business, provider, product, service, result, availability or communication.
9. Limitation of liability
To the fullest extent permitted by law, LUXEO and its affiliates, licensors, processors and personnel will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages; lost data, profit, goodwill or opportunity; personal injury or property loss caused by a Business; or third-party acts. Their aggregate liability relating to the Services will not exceed the greater of $100 or the amount you paid directly to LUXEO during the six months before the event. These limits do not exclude liability that cannot lawfully be limited.
10. Indemnity
To the extent permitted by law, you will defend, indemnify and hold harmless LUXEO and its affiliates and personnel from third-party claims and reasonable costs arising from your unlawful use, submitted content, violation of these Terms or infringement of another’s rights.
11. Disputes; arbitration; class waiver
Florida law governs. Before filing a claim, send a detailed notice and allow 30 days for informal resolution. Except for eligible small-claims matters or injunctive relief involving intellectual property or security, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, remotely or in Palm Beach County, Florida. LUXEO will pay fees where those rules require.
You and LUXEO may bring claims only individually and waive any class, consolidated, representative or private-attorney-general action. The arbitrator may award relief only to the individual party. Both sides waive jury trial to the fullest extent permitted by law.
You may opt out of arbitration by emailing your name, account contact information and an unambiguous opt-out statement within 30 days after first acceptance. The class and jury waivers continue to the fullest extent permitted by law.
12. Changes and general terms
We may update the Services and these Terms prospectively. Material changes will be posted or communicated as required; continued use after the effective date constitutes acceptance. If a provision is unenforceable, it will be modified minimally and the remainder continues. Failure to enforce is not a waiver. You may not assign these Terms without consent; LUXEO may assign them with an affiliate, financing, merger, reorganization or asset sale. Electronic records and acceptance are binding.
13. Contact
For support, call +1 (843) 212-1310 or email hello@luxeoreserve.app. Formal dispute notices must use the subject “Legal Notice.”